General Terms and Conditions of Delivery – SHIFTFACED
Article 1 – Definitions
1. Company: SHIFTFACED is part of Custom Carbon B.V., established in Aalsmeer, registered with the Chamber of Commerce under number 91136628.
2. Customer: any natural person or legal entity entering into an agreement with the company.
3. Products: all clothing, accessories, and related items offered by the company.
4. Agreement: any arrangement between the company and the customer concerning the sale and delivery of products.
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Article 2 – Applicability
1. These general terms and conditions apply to all offers, orders, agreements, and deliveries of the company.
2. Deviations from these conditions are only valid if agreed upon in writing.
3. Any purchasing conditions of the customer are expressly rejected.
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Article 3 – Offers and Quotations
1. All offers and quotations are non-binding unless stated otherwise.
2. Obvious errors or mistakes in offers or price listings do not bind the company.
3. An agreement is concluded at the moment the company confirms or executes an order.
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Article 4 – Prices
1. All prices are stated in euros and include VAT unless stated otherwise.
2. Shipping costs will be stated separately unless agreed otherwise.
3. The company reserves the right to change prices.
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Article 5 – Payment
1. Payment must be made using the payment methods offered by the company.
2. For business customers, a payment term of 14 days after the invoice date applies unless agreed otherwise.
3. If the payment term is exceeded, the customer is automatically in default and statutory interest and collection costs may be charged.
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Article 6 – Delivery
1. Delivery takes place at the address provided by the customer.
2. Stated delivery times are indicative and do not entitle the customer to compensation in case of delay.
3. The risk of loss or damage to products transfers to the customer at the moment of delivery.
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Article 7 – Returns and Right of Withdrawal
1. Consumers have the right to return their order within 14 days after receipt without giving a reason, unless the product is excluded from returns (for example personalized items).
2. Products must be returned unused, undamaged, and if possible in the original packaging.
3. Return shipping costs are borne by the customer unless agreed otherwise.
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Article 8 – Complaints
1. Complaints regarding products or delivery must be reported in writing within 7 days after receipt.
2. The company will provide an appropriate solution within a reasonable time, such as replacement, repair, or refund.
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Article 9 – Liability
1. The company’s liability is limited to the amount of the relevant order.
2. The company is not liable for indirect damages, including consequential damages, loss of profit, or reputational damage.
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Article 10 – Force Majeure
1. In the event of force majeure, the company is not obliged to fulfill its obligations.
2. Force majeure includes, among other things: strikes, transport problems, fire, pandemics, and government measures.
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Article 11 – Retention of Title
All delivered products remain the property of the company until the customer has fully fulfilled all payment obligations.
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Article 12 – Applicable Law
1. All agreements are governed by Dutch law.
2. Disputes will be submitted to the competent court in the district where the company is established.
